Case management is a service offered by Veterans Affairs to assist former members, Veterans, RCMP and their families who may be finding it difficult to navigate a transition or change in their lives. Not everyone needs case management services, however if you do the VAC Case Manager will assist you in dealing with the challenges you are facing. Some examples when you might need case management include coping with serious illness or adjusting to a loss such as a career or a loved one.
When preparing to leave the military a VAC representative will meet with you during your Transition Interview and discuss the programs and services VAC offers, and at that time will discuss whether you and your family may need case management services.
The case management process begins as soon as you and your VAC case manager meet - it is important for us to get to know you and for you to get to know us. Through the process you and your case manager will discuss many aspects of your life and identify your goals and what may be a barrier to you achieving your goals. You will develop a plan with the case manager and be an active participant throughout the process. VAC case managers are members of interdisciplinary teams and have access to doctors, nurses, physiotherapists, occupational therapists, mental health specialists, rehabilitation specialists, and provincial and local programs and service providers. Throughout the course of the case management process your case manager will monitor and evaluate your progress and adjust the plan as necessary to assist you and your family reach your goals, and optimize your level of independence and well being.
Remember you may not need case management services today, but in the future if you and your family feel you need help you can contact us and we will be happy to meet with you whether to provide information and direction or to provide case management services.
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