Organization

The Veterans Affairs Portfolio consists of:

  • the Department of Veterans Affairs, which reports to the Minister of Veterans Affairs;
  • the Veterans Review and Appeal Board, which reports to Parliament through the Minister of Veterans Affairs; and
  • the Office of the Veterans Ombudsman, which also reports to Parliament through the Minister of Veterans Affairs.

The Department is made up of four branches and three divisions which report to the Deputy Minister of Veterans Affairs Canada.

The branches are:

  • Service Delivery
  • Strategic Policy and Commemoration
  • Chief Financial Officer and Corporate Services
  • Stategic Oversight and Communications

The divisions are:

  • Audit and Evaluation
  • Bureau of Pensions Advocates
  • Human Resources

Personal information contained in the Department's data banks is used by all components of the Portfolio.

Veterans Affairs Canada (The Department)

Service Delivery Branch

This branch is responsible for:

  • delivering benefits and services and for providing social and economic support that respond to the needs of Veterans, our other clients and their families.

Strategic Policy and Commemoration Branch

This branch is responsible for:

  • ensuring that VAC programs and policies remain relevant and meet the current and future needs of our clients.
  • developing strategic partnerships in support of program and policy development.
  • keeping alive the memory of the achievements and sacrifices made by those who served and continue to serve Canada in times of war, military conflict and peace.

Chief Financial Officer and Corporate Services

This branch is responsible for:

  • supporting VAC in meeting Government of Canada requirements in areas such as financial stewardship, corporate reporting and key accountabilities.

The branch also provides internal corporate services in the areas of:

  • human resources
  • finance
  • information technology
  • information management
  • security and administration
  • procurement and contracting
  • integrated planning
  • access to information and privacy activities

Access to Information Request Form, Personal Information Request Form

Send all requests for information to the following address:
Access to Information and Privacy Office
PO Box 7700
Charlottetown PE C1A 8M9

Access to Information and Privacy (ATIP)

Strategic Oversight and Communications Branch

This branch is responsible for:

  • leading communications initiatives, in step with the The Communications Policy of the Government of Canada that support the Department’s strategic objectives and priorities.

Human Resources Division

The Human Resources Division provides a wide variety of strategic and operational advice and services to the Portfolio including:

  • HR planning;
  • Resourcing (recruitment, staffing, workforce adjustment);
  • Employment Equity;
  • Official Languages;
  • Learning and Organizational Development;
  • Awards and Recognition;
  • Executive Services;
  • Employee Assistance Program;
  • Informal Conflict Management;
  • Values and Ethics;
  • Organizational Design and Classification;
  • Compensation and Benefits;
  • Labour Relations; and
  • Political Activities.

The Human Resources Division (HRD) is managed by a director general (DG), who reports to the Deputy Minister. The Division operates from Veterans Affairs Canada's Head Office in Charlottetown. The DG HR also has functional authority over regional directors of HR and their teams.

Bureau of Pensions Advocates

The Bureau of Pensions Advocates provides free advice, assistance and representation for individuals dissatisfied with decisions rendered by VAC with respect to their claims for entitlement to disability benefits, or any assessment awarded for their claimed conditions. As the head of the Bureau, the Chief Pensions Advocate reports to the Associate Deputy Minister of Veterans Affairs and is assisted by two regional managers. The Bureau's advocates are dedicated exclusively to assisting clients in the redress process.

Audit and Evaluation Division

The Audit and Evaluation Division is committed to upholding a quality policy which is understood, implemented and maintained at all levels of the organization. The intended outcome is consistent product development and client satisfaction with agreed upon project specifications.

This division is committed to promoting beneficial change through independent reviews of programs and operations for Portfolio Managers and other stakeholders, and to providing quality review services and reports.

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